Loc & Braid Jewelry

Frequently Asked Questions

Custom and personalized orders

1. All custom orders require our approval.
2. A 50% deposit is needed to start.
3. We'll provide a quote upon approval.
4. Design approval is necessary before production.
5. Production time varies; we'll provide an estimate.
6. Final payment is due before shipment.
7. Cancellations aren't accepted once production begins.
8. We ensure quality and address any concerns promptly.

Care instructions

The best way to care for your jewelry is to keep it in a clean and dry place. Over time, it is natural that your jewelry will develop a patina, especially when exposed to humidity and heat. Embrace the change, or avoid tarnish and oxidation by storing your jewelry outside of a steamy bathroom, and removing jewelry when showering and swimming. Avoid both chlorine and salt water. You can also store your jewelry in a ziplock bag. 

Silver, brass, and bronze can be polished with a polishing cloth which is included with your purchase.

Wholesale availability

Yes, we do offer wholesale accounts. However, all wholesale requests require approval. Please send all wholesale inquiries to styledentity@gmail.com

Returns and Exchanges

We accept returns for damaged items only. Refunds are not allowed for items that arrive as described in the listing. Contact us within 7 of receiving the shipment. Provide order details and damage description to Styledentity. Refund or replacement will be provided based on availability. Refunds will be issued upon the receipt of the item back to our studio.

Delivery

All items are shipped to the address provided at checkout. It is the customer's responsibility to ensure the accuracy of delivery information. Refunds or reshipments will not be provided for any customer errors in address input. Please double-check your shipping details before completing your purchase to avoid any issues with delivery.